FAQ · Section FQ-01
The master FAQ — ordering, customization, quality and export. If it isn't here, the export desk answers within one business day.
Ordering & MOQ
Catalogue items start at 5,000 pieces per SKU; custom moulds at 10,000–24,000 pieces. Most export buyers order per 20-ft container and mix SKUs to reach it.
Yes — mixed-SKU loads are standard. We engineer the stuffing plan and the manifest maps carton ranges to SKUs for easy destuffing.
Yes. Catalogue samples ship by courier against freight; custom samples follow mould development in 25–35 days. Approved samples are sealed and govern production quality.
Catalogue: 30–45 days ex-works. Private label: 35–50 days. Custom OEM: 60–80 days to first container including mould development.
Customization & Branding
Yes — that is our OEM service: NDA, your drawings (or our reverse-engineered CAD from your sample), buyer-owned mould, sealed-sample governance.
In-mould embossing (permanent, zero per-piece cost), frosting, ceramic screen printing, decals and colour spraying — all adhesion-tested for commercial wash.
Yes — printed inner and master cartons, barcodes, inserts and shelf-ready packs designed to your artwork and routing guide.
Quality & Compliance
A written QC plan is signed before production: dimensional tolerances, AQL defect classes, decoration criteria. Every lot ships with photo/video QC evidence; failed lots are re-sorted or remade at our cost.
Yes — soda-lime glass is inert; decorated ware uses lead/cadmium-controlled inks with accredited lab migration reports available for FDA, EU and Prop 65 expectations.
Always — SGS, Bureau Veritas, TÜV or your own team, during production or pre-shipment. Dispatch holds until the report clears.
Export & Payment
EXW Firozabad, FOB Mundra/Nhava Sheva, CIF/CFR to your port. Landed-cost worksheets accompany USA and Africa quotes.
Standard: advance with balance against shipping documents. LC at sight is accepted for established programs.
Active lanes: USA, Mexico, Nigeria and Botswana, with Middle East supply via Jebel Ali. We quote worldwide — see the export hub for transit times.
We do — vessel booking, customs clearance, CI/PL/BL/COO/fumigation, and document presentation to your bank or broker per your terms.
RESPONSE WITHIN 1 BUSINESS DAY · FOB / CIF QUOTES · CONTAINER LOADING INCLUDED