GLASTIC GLOBAL PVT LTD · FIROZABAD, INDIA EXPORT DESK: MON–SAT 09:30–19:00 IST utkarsh@glasticglobal.com WHATSAPP +91 97583 44040 ↗

FAQ · Section FQ-01

Every question, answered before the call.

The master FAQ — ordering, customization, quality and export. If it isn't here, the export desk answers within one business day.

Ordering & MOQ

What is your minimum order quantity?

Catalogue items start at 5,000 pieces per SKU; custom moulds at 10,000–24,000 pieces. Most export buyers order per 20-ft container and mix SKUs to reach it.

Can I mix products in one container?

Yes — mixed-SKU loads are standard. We engineer the stuffing plan and the manifest maps carton ranges to SKUs for easy destuffing.

Do you supply samples before an order?

Yes. Catalogue samples ship by courier against freight; custom samples follow mould development in 25–35 days. Approved samples are sealed and govern production quality.

What are your lead times?

Catalogue: 30–45 days ex-works. Private label: 35–50 days. Custom OEM: 60–80 days to first container including mould development.

Customization & Branding

Can you manufacture our own glass design?

Yes — that is our OEM service: NDA, your drawings (or our reverse-engineered CAD from your sample), buyer-owned mould, sealed-sample governance.

What decoration options exist?

In-mould embossing (permanent, zero per-piece cost), frosting, ceramic screen printing, decals and colour spraying — all adhesion-tested for commercial wash.

Can you do retail-ready packaging with our branding?

Yes — printed inner and master cartons, barcodes, inserts and shelf-ready packs designed to your artwork and routing guide.

Quality & Compliance

How is quality guaranteed?

A written QC plan is signed before production: dimensional tolerances, AQL defect classes, decoration criteria. Every lot ships with photo/video QC evidence; failed lots are re-sorted or remade at our cost.

Is your glassware food-safe for regulated markets?

Yes — soda-lime glass is inert; decorated ware uses lead/cadmium-controlled inks with accredited lab migration reports available for FDA, EU and Prop 65 expectations.

Can our inspector or SGS check before shipment?

Always — SGS, Bureau Veritas, TÜV or your own team, during production or pre-shipment. Dispatch holds until the report clears.

Export & Payment

Which Incoterms do you quote?

EXW Firozabad, FOB Mundra/Nhava Sheva, CIF/CFR to your port. Landed-cost worksheets accompany USA and Africa quotes.

What payment terms do you accept?

Standard: advance with balance against shipping documents. LC at sight is accepted for established programs.

Which countries do you currently export to?

Active lanes: USA, Mexico, Nigeria and Botswana, with Middle East supply via Jebel Ali. We quote worldwide — see the export hub for transit times.

Who handles shipping and documents?

We do — vessel booking, customs clearance, CI/PL/BL/COO/fumigation, and document presentation to your bank or broker per your terms.

Tell us the glass. We'll send the numbers.

RESPONSE WITHIN 1 BUSINESS DAY · FOB / CIF QUOTES · CONTAINER LOADING INCLUDED

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